IT Support Intern

Oak Ridge, TN
Internship
Student (High School)
Summary:
Responsible for assisting in the day-to-day information technology (IT) operations. Provide technical assistance and support related to computer systems by answering users' questions and resolving issues in a timely and professional manner. Assist in the areas of installation and configuration of computer hardware/software, Microsoft 365/Azure administration and cybersecurity.

Responsibilities:
  • Provide help desk support and specialized technical assistance to system users, escalating issues as necessary.
  • Answer IT questions/calls/emails and directs inquiries to appropriate staff as required.
  • Assist with system support such as user account creation, installation and maintenance of network printers, management of disk space, software updates, etc.
  • Assist with administering IT onboarding of new employees, including collecting requirements, setup, and deployment of hardware and software.
  • Assist with the setup of new computers.
  • Assist with installation and configuration of computer software.
  • Provide audio-visual technology setup for events.
  • Maintain confidentiality, integrity and availability of the information being processed, stored, or accessed by the network.
  • Support and maintain company data and technological infrastructure as directed.
  • Maintain inventory of IT assets such as laptops, monitors, network equipment, printers, etc.
  • Performs other related duties as assigned.

Education/Experience:
  • High School Diploma or its equivalent.
  • Basic knowledge of Windows operating systems (Windows 10/11 preferred).
  • Basic knowledge of common desktop applications (e.g. Microsoft Office, Teams, web browsers).
  • Basic knowledge of networking concepts (e.g. TCP/IP, DNS, DHCP).
  • Basic knowledge of mobile device operating systems (iOS, Android).
  • Familiarity with cybersecurity and data privacy principles.
  • Familiarity with IT support concepts, such as troubleshooting hardware (PCs, printers) and software issues.

Additional Skills:
  • Strong desire to learn Windows administration tools.
  • Ability to work independently and collaboratively in a team environment.
  • Critical thinking and problem-solving skills and a willingness to learn through hands-on tasks.
  • Conflict-resolution skills.
  • Ability to follow oral and written instructions.
  • Excellent communication skills, both verbal and written, to assist users and document work.

Learning Opportunities:
  • Gain practical IT support and Windows sysadmin experience in a professional setting.
  • Work with enterprise tools like Intune and Azure.
  • Develop troubleshooting and customer service skills while supporting real-world users.
  • Receive mentorship from experienced IT professionals and exposure to IT project workflows.

Benefits:

All eligible employees enjoy an excellent benefits package, including medical/dental/vision insurance, short/long-term disability, life insurance, 401(k), paid time off including holidays, and tuition reimbursement.

EEO Statement:

MSTI is an equal-opportunity employer. All qualified candidates, including individuals with disabilities and protected veterans, are encouraged to apply. MSTI is an E-Verify employer. If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: HR@mstechnology.com.

EEO Employer/Vet/Disabled

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*